What can Edgie help me with?
Edgie can answer questions about:
Trading programs: The differences between EdgeCore, EdgeOne, and EdgeX, and how to choose a program.
Evaluation rules: Profit targets, trailing drawdown, position limits, minimum trading days, and restricted news trading.
Funded account rules: Payout eligibility, consistency requirements, safety net, scaling, and permitted account activity.
Platforms: General setup and connection guidance for supported trading platforms.
Your dashboard: Where to find your accounts, review their status, and locate available account information.
Common issues: Guidance on what to check when you have trouble connecting to a platform or notice information that looks incorrect.
For example, you can ask:
“What is the difference between EdgeOne and EdgeX?”
“How does intraday trailing drawdown work?”
“Why is my account showing as ineligible for a payout?”
“How do I connect my account to Rithmic?”
“I think my dashboard P&L is incorrect. What should I do?”
How do I get a useful answer?
Give Edgie a specific question and include the program or platform you are asking about. If the question concerns one of your accounts, include the account number and explain what you expected to see.
For a technical issue, it helps to provide:
Your account number.
The platform you were using.
What happened and when it happened.
Any error message or relevant screenshot.
Never share your password, payment card details, or verification codes with Edgie.
Can Edgie review or change my account?
Edgie can explain rules, suggest checks, and help you find the right support path. Some issues require a member of the EdgeProp team to investigate your account or make a change.
For example, contact human support if you need a review of a failed account, missing trading data, an incorrect balance, a reset, or a payout decision. Describe the issue to Edgie and ask for human support so the team has the context it needs.
Are Edgie’s answers official account decisions?
No. Edgie provides guidance based on available EdgeProp support information. As an AI assistant, it can occasionally misunderstand a question or give an incomplete answer.
Your applicable program rules, official EdgeProp communications, and confirmed account records govern your account. If an answer conflicts with those sources or does not match what you see in your account, ask Edgie for the relevant Help Center article or request a review by our support team.
How do I speak with a person?
Tell Edgie “I need human support” and briefly explain your issue. You can also contact EdgeProp through the support options available in your dashboard or on our website.
Edgie is a good place to start when you need a quick explanation. When your situation requires investigation or a decision about your account, our support team can take it from there.